Refund Policy

Last updated: 2026-10-29

Technical failure

If generation fails because of our system, retry from the same page at no extra charge. If it still fails, email support@choosintexasemoai.com with your Stripe receipt and we review a refund.

Paid but no video

If you paid but no video was ever delivered, email support@choosintexasemoai.com within 14 days with your Stripe receipt.

Quality issues

If the delivered file is clearly broken — for example corrupted, unplayable or missing the face entirely — contact us with the link and your receipt and we will review it. A result you simply dislike, or one that breaks the content policy, is not eligible.

Duplicates

If you were charged twice for the same order, contact us with both receipts and we refund the duplicate.

How refunds are paid

Approved refunds go back to the original payment method through Stripe and may take 5–10 business days to appear.